Law Enforcement Response Associate

Accountabilities:

• • Respond to requests from law enforcement agencies and government authorities across multiple jurisdictions.
  • Review and assess requests involving critical safety incidents, emergencies, and active emergency situations that require timely and accurate engagement.
  • Identify potentially high-risk or sensitive matters and escalate them appropriately to Law Enforcement Operations leadership.
  • Investigate, track, analyze, and respond accurately to legal requests for user information, working directly with law enforcement officials, government agencies, and court representatives.
  • Apply sound judgment when evaluating requests and recommend appropriate courses of action based on applicable laws, internal policies, and operational considerations.
  • Maintain comprehensive and accurate documentation of investigations, decisions, actions taken, and outcomes.
  • Handle sensitive and confidential information with a consistently high level of discretion, accuracy, and professionalism.
  • Collaborate with Customer Support, Safety, Trust, and other internal teams to identify relevant criminal matters and refer appropriate cases to law enforcement authorities.
  • Ensure urgent matters are identified and handled efficiently in accordance with applicable legal requirements and internal community standards.
  • Share best practices and subject-matter expertise with Law Enforcement Operations colleagues.
  • Provide guidance, mentorship, and training support to newer associates and contribute to team capability development.
  • Work independently to resolve complex issues while maintaining effective communication with internal and external stakeholders.
  • Contribute to process improvements, operational enhancements, and the development of more effective procedures and workflows.
  • Manage and prioritize a significant volume of cases while maintaining quality, responsiveness, and accuracy.
  • Support a 24/7 operational function requiring regular shift work, including weekends and some holidays.

  Requirements:

  • 4+ years of relevant experience in legal operations, investigations, law enforcement response, intelligence, compliance, or analytical roles.
  • Professional fluency in French, including reading, writing, and speaking.
  • Legal authorization to work in the United States without current or future employer sponsorship.
  • Strong analytical and critical-thinking skills, with the ability to understand the broader operational and business implications of complex scenarios.
  • Exceptional attention to detail and accuracy, particularly when working with sensitive information and time-critical requests.
  • Strong written and verbal communication skills, with the ability to exchange complex information effectively and adapt communication to different audiences.
  • Confidence communicating with law enforcement officials, government agencies, and other external stakeholders at various levels in a tactful and professional manner.
  • Strong computer literacy and proficiency with common business and productivity software, including Microsoft Office.
  • Advanced knowledge of SQL and/or Salesforce, or a demonstrated interest and ability to develop expertise in these tools.
  • Experience managing and prioritizing high-volume case or ticket workloads while meeting demanding response requirements.
  • Demonstrated ability to work independently, exercise sound judgment, and take initiative when resolving complex issues.
  • Experience acting as a subject-matter expert and providing guidance to junior team members.
  • Strong time-management and organizational skills, with the ability to prioritize deliverables effectively in a rapidly changing environment.
  • Experience contributing to or leading process improvements is highly desirable.
  • Investigative experience is preferred.
  • Bachelor’s degree in a relevant field is preferred.
  • Experience with data cleaning, data visualization, and/or data engineering is a plus.
  • Willingness and ability to travel up to 10% as required.
  • Flexibility to work a full-time schedule within a 24/7 operation, including regular weekend and holiday coverage. Typical schedules include Sunday–Thursday or Tuesday–Saturday.
  • A proactive, adaptable, collaborative mindset and the ability to remain composed and effective in high-pressure situations.

  Benefits:

  • Annual compensation of $95,000 USD.
  • HSA medical plan with 100% employer-paid premium for employee-only coverage.
  • PPO medical plan with employee contribution for employee-only coverage and substantial employer contribution toward dependent coverage.
  • Employer contribution to a Health Savings Account (HSA).
  • Medical Flexible Spending Account (FSA).
  • Employer-paid life, short-term disability, long-term disability, and AD&D insurance.
  • 401(k) retirement plan with employer matching.
  • 11 paid holidays.
  • Paid vacation, sick, and parental leave.
  • Annual health and wellness benefit.
  • Pet insurance.
  • National employee discount program.
  • Employee Assistance Program (EAP) for personal and professional support.
  • Digital identity and protection services.
  • Free access to risk intelligence and security technology platforms providing 24/7 access to risk intelligence and remote support.
  • Dedicated security and intelligence training programs for professional development.
  • Coaching and mentoring opportunities.
  • Remote work within the United States.
  • Opportunity to work on sensitive, high-impact safety and security matters within a globally oriented risk and intelligence environment.
  • Inclusive workplace committed to equal opportunity, diversity, equity, and accessibility.