L2 System Administrator

Accountabilities

• • Windows systems administration: Administer Windows Server 2016/2019/2022 environments, including Active Directory management, system maintenance, and troubleshooting.
  • Linux administration: Support RHEL, Ubuntu, and CentOS environments, performing system maintenance, command-line operations, and shell scripting as required.
  • Server and infrastructure support: Troubleshoot and maintain server hardware, investigate infrastructure issues, and support overall system availability and performance.
  • Network troubleshooting: Diagnose connectivity and infrastructure issues involving TCP/IP, DNS, DHCP, VLANs, network printers, and related enterprise networking components.
  • Virtualization: Support VMware vSphere and Hyper-V environments, including troubleshooting and routine administration.
  • Backup and recovery: Perform and support enterprise backup and recovery operations while helping maintain reliable data protection processes.
  • Security and patch management: Support patching activities, monitor security compliance, and contribute to maintaining secure infrastructure configurations.
  • Performance monitoring: Monitor systems, identify performance issues, troubleshoot root causes, and implement appropriate optimization measures.
  • ITSM and incident resolution: Manage L2 tickets through established IT service management processes, following incident, escalation, and change-management procedures.
  • Advanced desktop support: Resolve complex Windows and Linux workstation issues, perform hardware diagnostics, and support software break-fix activities.
  • Deployment and IMAC operations: Support installations, moves, additions, and changes, as well as system imaging and automated deployments using tools such as SCCM, WDS, or comparable technologies.
  • Asset and peripheral management: Maintain hardware inventories and asset lifecycles while supporting enterprise printers, peripherals, network connectivity, and cable management.
  • Technical support operations: Provide technical assistance through client-facing support environments, including Tech Bar or Client Center operations.
  • Documentation: Maintain accurate technical documentation, ticket records, procedures, and system information to support consistent service delivery.

  Requirements

  • Experience: At least 2 years of experience in systems administration, infrastructure support, or L2 technical support.
  • Windows expertise: Hands-on experience administering Windows Server environments and Active Directory.
  • Linux knowledge: Working knowledge of Linux system administration and command-line operations.
  • Virtualization: Practical experience with VMware, Hyper-V, or comparable virtualization technologies.
  • Networking: Understanding of TCP/IP fundamentals and experience troubleshooting DNS, DHCP, VLANs, and network connectivity.
  • IT service management: Experience using IT ticketing systems and working within ITSM processes, including incident and change management.
  • Backup and recovery: Knowledge of enterprise backup, recovery, and data protection procedures.
  • Technical communication: Strong written and verbal communication skills, with the ability to document technical issues and explain solutions clearly.
  • Problem-solving: Strong analytical and troubleshooting abilities, with a structured approach to diagnosing and resolving complex technical problems.
  • Independence and teamwork: Ability to work autonomously while collaborating effectively with technical teams, clients, and stakeholders.
  • Government contract requirement: U.S. citizenship is required for this specific position due to contractual requirements.
  • Certifications: CompTIA A+, Network+, Security+, Microsoft certifications, Linux certifications, or ITIL Foundation certification are preferred.
  • Automation and scripting: Experience with Python, PowerShell, Bash, or similar scripting technologies is a plus.
  • Cloud technologies: Familiarity with AWS, Azure, or hybrid cloud environments is preferred.
  • Configuration and monitoring: Experience with monitoring platforms and configuration-management tools such as Ansible, Puppet, or Chef is advantageous.
  • Additional technical exposure: Experience with enterprise inventory systems or RingCentral CX/EX administration is a plus.
  • Professional mindset: A commitment to continuous learning, professional development, strong performance, and contributing positively to a values-driven team environment.

  Benefits

  • Salary: $60,000–$80,000 annually.
  • Remote work: Fully remote position within the United States.
  • Professional development: Ongoing learning and development opportunities designed to support continuous career growth.
  • Career progression: Regular performance feedback and opportunities to advance within the organization.
  • Health benefits: Access to health-related benefits for eligible employees.
  • Retirement benefits: Retirement-related benefits for eligible employees.
  • Professional support: Exposure to enterprise infrastructure, managed services, hybrid cloud environments, and leading technology platforms.
  • Team culture: Collaborative, values-centered environment focused on supporting employees and delivering high-quality technical services.