Kundenbetreuungsmanager (B2C) | 100% remote

About the Role

We are looking for a Customer Success Manager (B2C) to independently manage a fixed customer base of approximately 2,000+ customers. You will be the central point of contact, ensuring our customers receive optimal support, solutions, and consistently positive experiences with our services and products.

Responsibilities

• Management of a fixed customer portfolio (B2C)
• Support with legal matters (no legal advice required)
• Identification and resolution of problems
• Proactive guidance and support for our customers
• Consultation on appropriate solutions and services
• Close collaboration with our Legal and Backoffice teams

Required Qualifications

• Strong communication skills (clear, calm, solution-oriented)
• Responsibility and entrepreneurial thinking
• Experience working with customers (support, sales, or customer success)
• Ability to remain composed in difficult situations
• Goal-oriented work with focus on customer satisfaction and long-term customer relationships

Benefits

• 100% Remote position
• Base salary: €3,200 – €3,800 gross per month
• Attractive performance-based bonus model
• Independent customer portfolio (not pure ticket processing)
• Clear development opportunities (Senior / Team Lead positions)
• Modern workplace with strong focus on automation and AI