Knowledge Management Analyst - Change Management

Job Description

CSCI Consulting is seeking a Knowledge Management Analyst to support its Department of War (DoW / DoD) client. This role is responsible for capturing, organizing, governing, and maintaining program knowledge throughout implementation, testing, deployment, hypercare, and transition to steady-state operations.

The Knowledge Management Analyst will ensure project teams, agency stakeholders, trainers, support personnel, and sustainment resources have access to accurate, approved, and current documentation needed to support successful adoption and long-term operations. This role plays a critical part in documentation governance, version control, knowledge transfer, training readiness, audit support, and operational handoff activities within a structured federal delivery environment.

Responsibilities

• Capture, organize, and maintain project knowledge assets, including requirements, process flows, design decisions, configuration rationale, testing evidence, issue logs, and operational procedures
• Administer and maintain centralized document repositories and knowledge libraries to ensure approved artifacts remain current, accessible, and properly governed
• Develop and maintain user-facing documentation, including standard operating procedures (SOPs), quick reference guides, job aids, FAQs, troubleshooting guides, and support materials
• Support documentation readiness and approval activities for key implementation milestones, including SIT, UAT, training, deployment readiness, user confirmation testing, and operational handoff
• Coordinate with functional, technical, finance, reporting, PMO, and stakeholder teams to validate documentation accuracy, completeness, and usability
• Identify documentation gaps, outdated materials, duplicate content, missing approvals, and version control issues; coordinate corrective actions with document owners
• Support governance processes for document ownership, review cycles, approval workflows, version management, retention requirements, and archival procedures
• Maintain traceability between requirements, business processes, testing artifacts, training materials, deployment documentation, and operational support procedures
• Organize implementation evidence and support materials to facilitate effective knowledge transfer to agency users, support teams, and sustainment organizations
• Support training activities, office hours, hypercare operations, and post-go-live stabilization by ensuring updated procedures and solutions are documented and easily accessible
• Assist with sustainment planning by documenting lessons learned, recurring issues, resolutions, and process improvements

Minimum Requirements

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