Kiva U.S. Program Associate, Entrepreneurial Ecosystems & Operations

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers.

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Kiva's values:

• Impact first - This is why we exist. This is the drumbeat we march to. Every day.
• Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable.
• Be curious and bold - Never stop learning. Question assumptions. Take Risks and dream big.
• Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world.
• Honor and integrity - Do the most right thing in the most right way. Cherish diversity and respect each other.
• Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. Clarity. Courage. Kindness.

Role overview:

The Kiva U.S. team provides 0% interest, no-fee loans of up to $15,000 to entrepreneurs and small businesses in the United States that are typically excluded from formal financing products. With no minimum credit score and an inclusive approach to underwriting, Kiva U.S. extends access to capital to small businesses across the country.

In communities and cities where there is an expressed gap in affordable financing options, Kiva offers a plug-in microlending partnership model for small-business support centers, city governments, and community development financial institutions, called the Kiva Hubs program. In more than 40 cities, including Oakland, New York, Detroit, and Pittsburgh, partners are developing small-business ecosystems and deepening their impact by making Kiva loans accessible to the entrepreneurs they serve.

The Program Associate, Entrepreneurial Ecosystems & Operations plays a critical role across the full lifecycle of the Kiva U.S. borrower and partner experience, from ecosystem engagement and borrower acquisition through underwriting, fundraising, repayment, and portfolio management.

This role combines relationship management, program operations, underwriting, and data-driven strategy. You will support and coach community-based partners, manage borrower and partner inquiries, review loan applications, monitor portfolio performance, and identify opportunities to improve systems, processes, and impact.

Success in this role requires strong analytical skills, exceptional organization, attention to detail, and a passion for expanding access to capital for underserved entrepreneurs. You will work closely with colleagues across Operations, Business Development, Strategic Partnerships, Impact, Marketing & Communications, Product, and other teams.