Key Account Representative

Accountabilities:

• • Manage key customer accounts, develop strong relationships, and identify opportunities to grow sales and expand the scope of existing partnerships.
  • Introduce and support the adoption of new products and solutions aligned with customer requirements and operational priorities.
  • Troubleshoot technical issues affecting paper machines and customer-site applications, providing practical solutions and coordinating follow-up as needed.
  • Work closely with site commercial teams to coordinate orders, payments, and other commercial requirements.
  • Monitor and ensure the proper functioning of equipment and solutions deployed at customer sites.
  • Track competitor activities and developments at customer locations, taking appropriate action to protect and strengthen existing business.
  • Manage spare parts requirements across applications and ensure appropriate availability for ongoing site operations.
  • Participate in required safety, technical, and professional development training, both online and in person.
  • Lead and support approximately 25 technical support professionals, providing direction and helping maintain high standards of service delivery.

  Requirements:

  • Bring 10–15 years of relevant industrial experience, with strong knowledge of biocide applications and pulp mill operations.
  • Hold a Bachelor’s degree in Engineering or a Master’s degree; a background in Chemical Engineering or a related chemical discipline is preferred.
  • Demonstrate proven experience managing people, ideally within a technical, industrial, or customer-facing environment.
  • Have strong technical troubleshooting capabilities, particularly in paper-machine or pulp-and-paper applications.
  • Possess solid account management and commercial skills, with the ability to develop customer relationships and identify growth opportunities.
  • Demonstrate strong communication, stakeholder-management, and coordination skills when working with customers, technical teams, and commercial stakeholders.
  • Be comfortable working in a field-oriented environment and addressing operational challenges directly at customer sites.
  • Show a proactive, analytical, and customer-focused approach, with the ability to balance commercial objectives and technical requirements.
  • Be willing to complete relevant safety and professional development training and stay current with industry practices.

  Benefits:

  • Competitive compensation package.
  • Comprehensive employee benefits and insurance coverage.
  • Opportunities for professional growth, learning, and development.
  • Exposure to a global industrial and specialty-chemicals environment.
  • Opportunity to lead and develop a sizeable technical support team.
  • Customer-facing role with significant ownership of strategic accounts and business growth.
  • Opportunity to work on complex technical and operational challenges across industrial applications.