Junior IT & Compliance Engineer

About the Role:

Hiring Location: Remote (Canada: BC, AB, or ON; preference for Greater Vancouver, BC)

At Velora, we're on a mission to unify nonprofit operations so that the organizations doing the most important work in the world can spend less time wrestling with disconnected systems and more time moving their mission forward. We serve over 15,000 nonprofits globally, and our integrated platform — spanning fundraising, donor management, and fund accounting — is the connective tissue that keeps their data, their teams, and their impact in sync.

To support the people building and maintaining that platform, we're looking for a Junior IT & Compliance Engineer to join our team. In this role, you'll be the go-to person for day-to-day IT across a remote-first environment, helping Velora's team stay secure and productive. You'll also play a meaningful part in the compliance work — SOC 2, GDPR, PCI — that our nonprofit customers trust us to uphold. If you're someone who enjoys solving practical problems, communicates clearly, and wants to grow at a company where the work genuinely matters, we'd love to hear from you.

What will you be doing (your role)?

• Serve as primary contact for day-to-day IT requests with clear, friendly communication and timely follow-through.
• Install, configure, and support employee hardware, software, and accounts across macOS and Windows; provide hardware/software support and resolve issues remotely to keep teams productive.
• Work with remote employees, vendors, and contractors to fulfill IT requests and integrate external services.
• Procure and provision hardware, manage asset inventory, and run secure onboarding and offboarding for accounts, access, and devices.
• Assist with evidence collection and control testing for SOC 2, GDPR, and PCI-related obligations; keep audit artifacts organized and current.
• Share troubleshooting patterns, documentation standards, and audit-readiness habits with teammates.
• Maintain accurate, audit-ready records for all technical issues and access requests within the company's centralized ticketing system.
• Occasionally support off-hours maintenance windows and small projects that improve reliability or security.

What we’re looking for (requirements):

• Passion for computer systems, and a strong desire to learn and grow in the field of IT.
• Clear written and verbal communication skills, with strong patience and empathy.