Junior Customer Support Specialist

About Liven

We develop a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors on their personal journey.

Inside our ecosystem

• Self-discovery companion — an app that helps 2.5M users build a deeper relationship with themselves. It’s a space for self-exploration through AI coaching, mood trackers, sound practices, and bite-sized learning.
• Online Coaching — sessions with certified experts to navigate complex life situations.
• Supplements — for physical recovery and bodily support.

As a Customer Support Specialist, you will

• Help resolve user inquiries and issues
• Communicate with users both in writing through support tickets and verbally via calls
• Interact with English-speaking users from all over the world
• Contribute to product improvement by escalating issues to the relevant teams

What is important for us

• Upper-Intermediate / Advanced English (B2+), both spoken and written
• Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM
• Ability to quickly adapt and learn new processes
• Stress resilience
• Strong communication skills, including the ability to handle user objections
• Empathy and a customer-oriented mindset
• Interest in emotional and behavioral well-being topics
• Readiness for long-term cooperation

What we offer

• Fully remote work format. You can work from anywhere in Ukraine or worldwide
• 18 days of paid vacation per year
• Unlimited sick leave with a doctor’s certificate
• Medical insurance
• Flexible shift-based work schedule
• Guaranteed 1-hour breaks during every shift
• Bonuses for achieving goals and KPIs