Junior Business Analyst

Responsibilities

• Work as part of a cross-functional project team responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management in clinical trials;
• Support the Services Delivery project team in: Liaising with the client to discuss requirements, handle issues, provide status updates, and answer questions;
• Designing the IRT solution to meet the study requirements based on the clinical protocol, Suvoda proposal and discussions with the client;
• Accurately and completely documenting all requirements and participating in internal and external specification review meetings;
• Assisting with client review meetings of IRT specifications and supporting documents, making any required updates;
• Managing project schedules and scope, tracking all internal and client tasks required to meet project milestones;
• Managing the cross-functional project team’s schedule and task assignments;
• Assisting with creating the UAT plan, developing test scripts, coordinating data setup, and providing client support for client UAT;
• Providing protocol-specific support to the client and support team after go-live;
• Ensure client satisfaction throughout the project build and maintenance phase, working with Suvoda management, the Suvoda product team, and business development as needed;
• Provide system training to end-users using in-person meetings, web meetings, and user manuals;
• Provide telephone and email support to system users globally;
• Travel to client sites to attend meetings and conduct user training sessions;
• Perform other related duties as required;

Requirements

• Bachelor's degree required (in life sciences or computer science preferred);
• 2 year of business analysis experience;
• Interpersonal and communication skills;
• Time management and organizational skills;
• Strong organizational skills;
• Analytical thinking ability;
• Creative problem-solving ability;
• Attention to detail;