Jr. Appraisal Coordinator

Accountabilities:

• • Manage and prioritize an assigned caseload of appraisal orders, ensuring requests move efficiently through the workflow.
  • Submit appraisal requests through Mercury Network and coordinate assignment to qualified appraisers within established service-level timeframes.
  • Maintain efficient appraisal workflows using Encompass, Mercury Network, and other relevant systems.
  • Process appraisal-related payments in accordance with established company and departmental policies.
  • Maintain accurate tracking reports covering appraisal assignments from initial order through final completion.
  • Communicate regularly with appraisers and appraisal management companies through designated platforms.
  • Respond to customer emails and confirm appraisal appointment scheduling and related information.
  • Support Processors, Underwriters, Loan Officers, and Loan Processors with appraisal ordering, condition management, and related tasks.
  • Communicate product and service status clearly to customers while collaborating with vendors to resolve questions and keep orders moving.
  • Monitor outstanding items, identify potential delays, and prioritize follow-up to maintain workflow efficiency.
  • Perform additional operational duties and special projects as assigned.

  Requirements:

  • Previous experience placing FHA and VA appraisal orders.
  • Working knowledge of mortgage appraisal processes; broader appraisal knowledge is preferred.
  • Familiarity with industry-standard computer programs and the ability to learn and navigate multiple workflow systems.
  • Strong prioritization and time-management skills, with the ability to manage multiple appraisal orders and deadlines simultaneously.
  • Excellent analytical and problem-solving abilities, with strong attention to detail and accuracy.
  • Excellent written and verbal communication skills for working effectively with customers, appraisers, vendors, and internal mortgage teams.
  • Ability to work independently in a remote environment while maintaining consistent productivity and responsiveness.
  • Strong organizational skills and the ability to adapt to changing priorities in a deadline-driven setting.
  • Customer-focused approach and ability to communicate progress, requirements, and potential delays professionally.
  • Availability to work Pacific Standard Time Zone hours in support of the West Coast region.

  Benefits:

  • Full-time, 100% remote work within the United States.
  • Competitive compensation package.
  • Medical, dental, and vision insurance.
  • 401(k) retirement savings plan.
  • Company-provided short-term disability coverage.
  • Employee Assistance Program.
  • Wellness program and employee wellbeing resources.
  • Opportunities for professional growth and career development.
  • Supportive, collaborative work environment with cross-functional exposure.
  • Equal opportunity employment and commitment to an inclusive workplace.