Join our Talent Community as an Online Mental Health Coach!
About the role
Join our Coach Talent Community
Express interest in future coach role openings as well as to receive communication from Headspace to stay up to date on new initiatives, webinars, job openings, and more. You can expect to hear from us about once a month in your inbox.
As a part-time mental health coach, you play an instrumental role in making the Headspace mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touchpoints with their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.
Coaches are an integral part of each member's multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.
Work Details
Headspace Care coaching is delivered through text-based-chat and video within the Headspace app. In addition to coaching our members, you'll also have biweekly 1:1 supervision outside of your coaching hours and our Team Meeting recordings will be available for you to view when they are available.
Important Notes
- We provide 24/7 support to our members, this means coaches may be asked to work some holidays per year.
- We are unable to hire licensed clinicians for this role or individuals 12 months from receiving licensure. Additionally, we are also unable to provide any type of clinical supervision towards licensure.
- We are unable to employ candidates residing outside of the US. Due to the nature of healthcare services provided to our customers, partners and members, all work must be provided in the U.S. Data, specifically personal health information may not be accessed, disclosed or used outside of the U.S. Please note that the U.S. is limited to the 50 states of the United States -- it does not include U.S. territories like Puerto Rico.
- Headspace also provides support to French or Spanish speaking members and has bilingual French/English and Spanish/English speaking coaches on its team. If you are interested in being a bilingual coach you will be required to provide text-based coaching to members in both languages, depending on member demand and scheduling. Although bilingual coaches are being hired to support the French Program or Spanish Program, due to high demand, they will be called on to provide regular coaching to our English-speaking general audience as well.
Responsibilities
- Carry a flexible caseload of members (up to 29hrs/week) and complete intakes of new members
- Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
- Maintain accurate and timely documentation and paperwork