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About the Mental Health Coach at Headspace

As Mental Health Coach, you play an instrumental role in making the Headspace mission a reality! You will help people adapt to living healthier lives by discovering their personal strengths, motivations, and skills that will enable them to make lasting changes in their mindsets and behaviors. Coaches have regular touch points w/ their members to assist them in constructing attainable goals, offer support and encouragement, track successes and setbacks, and provide resources, tips and strategies to facilitate on-going progress.

Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with our psychiatrists and therapists to help develop and reinforce progress, as appropriate.

Headspace Care coaching is delivered entirely through text-based-chat within the Headspace app. This means you’ll be providing services through the use of a computer and with a strong ability to translate your skills into writing. In addition to coaching our members, you’ll also have biweekly 1:1 supervision outside of your coaching hours and our Team Meeting recordings will be available for you to view when they are available.

Headspace coaches are ready to be part of a community working collaboratively to make mental health support accessible to everyone, no matter their background or experience.

What you will do

• Carry a full, active caseload of members and complete intakes of new members
• Attend and respond to multiple tasks, situations and responsibilities simultaneously throughout your shift
• Maintain accurate and timely documentation and paperwork (I.e. assessments, care plans, daily notes and other required paperwork)
• Excellent communication, writing and typing skills (spelling, grammar, syntax)
• Collaborate through notes with member's Clinical Team to collaborate on their care plan
• Coaching support around a variety of topics such as depression, anxiety, stress management, relationships, communication, and career
• Assess risk in the moment with members using the Columbia-Suicide Severity Rating Scale (C-SSRS), taking the appropriate next steps and escalating care as needed.

What you will bring

• A minimum of two years of relevant experience, 6 months of which must have occurred with direct supervision, under a qualified, credentialed or licensed supervisor
• Master’s degree in psychology-related field

OR

Bachelor’s degree and coaching certificate from an NBHWC approved program

• Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, assessing stages of change/readiness, etc.
• Ability to deliver text-based care
• Fluency in Google Suite

Preferred but not required

• Bilingual (French or Spanish)
• Experience with triage and working within a team-based care model
• Have worked with a text-based platform providing care in the past

Additional Requirements For Bilingual Coaches Only

As a coach who supports our French or Spanish Services Program, you are required to demonstrate writing proficiency at the following level for any language that you are working in:

• Understand a wide range of longer and more demanding texts
• Can recognize and respond to implicit meaning in text/ chat form