Japanese-speaking Community Manager

About the Company

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.

About the Role

We are looking for a passionate and proactive Community Manager to lead and grow our Japanese-speaking community (日本語対応コミュニティマネージャー). You will be the bridge between our product team and the community, ensuring our users are engaged, heard, and supported. This is a unique opportunity to shape a growing community in a fast-paced, international environment.

Job Responsibilities

• Build and grow a thriving Japanese-speaking community, supporting creators and developing self-sustaining ecosystems;
• Drive engagement through posts, campaigns, and community activations while maintaining a positive and inclusive tone;
• Moderate community spaces (Discord, etc.), manage feedback, and resolve conflicts professionally;
• Ensure creators are connected to support channels and have access to relevant resources;
• Localize and adapt onboarding materials, guides, and announcements for the Japanese audience;
• Support and represent the community at online and offline events, including creator coordination and post-event reporting;
• Gather and analyze community feedback, track sentiment and key metrics, and share insights with Product teams;
• Collaborate cross-functionally with Product, Marketing, Support, and other teams to improve user experience and community outcomes;
• Monitor market trends and competitors, contributing community insights to strategic decisions.