ITSM Operations Analyst
About the role
Company Overview
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
You Are: ITSM Operations Analyst
The Work
The Project Analyst will support the Migration PM for the M365 tenant migration. This role assists with managing project timelines, coordinating cross‑functional teams, and supporting a variety of stakeholders throughout the migration effort. The Project Analyst will track and manage project status, risks, and task delivery across the overall project plan and will also support the PM with meeting‑material creation and stakeholder communications.
Key Responsibilities
- Support the Migration PM in managing the M365 tenant‑migration project plan
- Coordinate cross‑functional teams and assist with day‑to‑day project execution
- Track and manage project timelines, risks, issues, and deliverables
- Assist with meeting‑material creation, documentation, and stakeholder communications
- Maintain project status updates, dashboards, and governance materials
- Support stakeholder engagement through preparation of reports, notes, and action‑item tracking
- Ensure alignment of project activities with migration requirements and strategic goals
Requirements
- Bachelor’s Degree required
- Experience supporting project or program management activities
- Ability to track and manage timelines, risks, and cross‑team coordination
- Strong communication and documentation skills
- Ability to work effectively with technical and non‑technical stakeholders
- Strong organizational and problem‑solving abilities
Bonus Points
- Experience supporting cloud or M365 migration efforts
- Background in federal delivery or governance environments
- Skills in Project Delivery
- Skills in Project Management
- Skills in Team Leadership
- Skills in Communication
- Skills in Problem Management
Eligibility
- Must be a U.S. Citizen – dual citizenship accepted