IT Systems & Support Specialist
About the role
IT Systems & Support Specialist
Guild Garage Group — Corporate IT
Role is 100% remote with occasional travel to company sites around the USA
Preferred locations: Pacific or Mountain Time Zones, Arizona and Utah residents a plus
Pay: $50,000-60,000 annually
About the Role
The IT Systems & Support Specialist is a versatile, hands-on position responsible for ensuring Guild’s employees, brands, and core systems operate smoothly. You will provide front-line and Tier 2 support across multiple brands, administer key applications (ServiceTitan, Microsoft 365/Entra ID, Intune/Autopilot, IBM MaaS360), and maintain reliable, secure networks (Wi-Fi, firewalls, VPN). This role partners with our co-managed helpdesk and internal teams to resolve issues, document solutions, and drive process improvements as we onboard new acquisitions and standardize technology across the group.
Key Responsibilities
End‑User & Brand Support
- Deliver responsive support via tickets, chat, and onsite visits; triage, troubleshoot, and resolve Windows/macOS, Office apps, printers, and peripheral issues.
- Onboard and offboard employees: accounts, licenses, devices, and access; ensure policy compliance and accurate documentation.