IT Systems Support Officer

Accountabilities

• • Provide day-to-day technical support to users across Microsoft 365 and core business systems.
  • Troubleshoot hardware, software, login, connectivity, permissions, and user-access issues, resolving them efficiently or escalating when specialist support is required.
  • Manage user accounts, permissions, system access, and related access-control processes.
  • Coordinate complex technical issues with external IT providers and follow through to resolution.
  • Maintain accurate IT asset registers, software licensing information, system records, and other technical documentation.
  • Document IT requests, system changes, troubleshooting activities, resolutions, and outstanding issues.
  • Assist with new system implementations, software updates, workflow changes, and digital form deployments.
  • Test system changes and workflows to identify issues before they affect users or business operations.
  • Identify recurring technical problems and opportunities to improve systems, processes, and digital workflows.
  • Maintain and update IT documentation, knowledge resources, and user guides.
  • Support cybersecurity, data privacy, and access-control procedures across the organization.
  • Contribute to continuous improvement initiatives that make technology and business processes more efficient and user-friendly.

  Requirements:

  • Minimum 2 years of relevant experience in IT support, systems support, or a closely related role.
  • Practical experience supporting Microsoft 365 and cloud-based platforms.
  • Hands-on experience troubleshooting hardware, software, user-access, permissions, and connectivity issues.
  • Experience managing user accounts, permissions, and system access.
  • Knowledge of basic networking and connectivity concepts.
  • Experience maintaining IT records, documentation, asset information, and system records.
  • Understanding of fundamental cybersecurity and data privacy principles.
  • Ability to investigate technical problems independently, identify appropriate solutions, and escalate issues effectively when specialist support is required.
  • Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
  • Strong organizational skills and attention to detail.
  • Ability to work independently with minimal supervision while collaborating effectively with colleagues and external providers.
  • Reliable internet connection and a suitable environment for full-time remote work.
  • Experience supporting construction, engineering, infrastructure, multi-site, or other project-based organizations is an advantage.
  • Experience coordinating technical issues with external IT providers is preferred.
  • Experience testing systems, software updates, workflows, or digital forms is a plus.
  • A proactive, curious mindset with an interest in identifying opportunities for technology and process improvement.

  Benefits:

  • Permanent work-from-home setup.
  • Full-time, Monday-to-Friday schedule.
  • Day shift aligned with AEST working hours.
  • Company-provided equipment.
  • Secondary Wi-Fi modem.
  • 21 annual leave credits, with leave benefits beginning on Day 1.
  • 100% conversion of unused leave credits.
  • HMO coverage from Day 1.
  • 13th-month pay.
  • Monthly gift vouchers.
  • Milestone tokens for birthdays, anniversaries, and Christmas.
  • Employee engagement activities, including team-building events, Christmas celebrations, town halls, and virtual events with prizes.
  • Opportunities to gain international experience supporting an Australian business.
  • Ongoing learning and professional development opportunities.
  • Exposure to Microsoft 365, business systems, cybersecurity, digital workflows, and technology improvement initiatives.
  • Supportive, collaborative, people-first remote working environment.