IT Systems Manager (SaaS Operations)

About the Role

We're looking for an IT Systems Manager to own and evolve our internal SaaS ecosystem. This role focuses on managing business-critical SaaS platforms, building integrations between them, and automating internal workflows. We're looking for someone who enjoys designing scalable systems rather than simply maintaining them.

Responsibilities

SaaS Operations

• Administer and maintain core business applications, including Google Workspace, Rippling, Microsoft 365, Slack, 1Password, Slite, Asana, and other internal SaaS platforms.
• Manage the full SaaS lifecycle, including user provisioning and deprovisioning, license management, usage audits, and budget optimization.
• Help to evaluate, test, and implement new SaaS solutions to support evolving business needs.
• Manage relationships with software vendors, including licensing, pricing, and renewals.

Automation & Integrations

• Design, implement, and maintain integrations between internal systems using REST APIs, Webhooks, SSO, and SCIM.
• Help to improve and create automations, including onboarding and offboarding processes.
• Continuously identify opportunities to eliminate manual work through automation.