IT Systems Engineer

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Summary

First Due is looking for a hands-on IT Systems Engineer to join our small but growing IT team. In this individual contributor role, you’ll own the day-to-day administration of our Microsoft 365 environment and core identity infrastructure. You’ll be an active contributor to the helpdesk team — owning a meaningful share of the incoming IT ticket queue alongside your teammates, while also serving as the senior technical resource who handles the most complex escalations and helps raise the team’s overall capability.

You’ll work closely with the Director of Corporate IT on strategic initiatives including SSO and SaaS application governance, identity and access management, endpoint security, and compliance readiness. A near-term priority for this role is systematically onboarding our SaaS portfolio to SSO via Entra ID and building the automation that makes access provisioning reliable and auditable. This is a high-ownership role with real visibility across the organization.

Key Responsibilities

Automation, Scripting & SaaS Governance

• Build and maintain PowerShell and Graph API scripts to automate onboarding, offboarding, and access provisioning workflows.
• Identify manual IT processes and reduce toil through scripting and workflow tooling (e.g., Power Automate).
• Own and systematically expand our SSO integration program — evaluate existing SaaS applications, prioritize SAML/OIDC integrations via Entra ID, and build automated provisioning/deprovisioning workflows (SCIM where supported).