IT Systems Engineer

Accountabilities

• • Support the administration and ongoing improvement of identity and access management systems, including SSO, MFA, provisioning, and deprovisioning workflows.
  • Administer core productivity and collaboration platforms such as Google Workspace, Slack, Zoom, and related SaaS applications, including user management, configuration, and integrations.
  • Manage and support macOS and Windows endpoints using MDM solutions such as Jamf, Intune, or equivalent tools, covering device enrollment, configuration, patching, and compliance.
  • Manage the full lifecycle of SaaS applications, from onboarding and configuration through ongoing administration and decommissioning, in partnership with business stakeholders.
  • Contribute to automation initiatives that reduce manual effort across provisioning, access reviews, license management, and other IT processes.
  • Act as a technical escalation point for complex issues raised by the Helpdesk, particularly those involving access, devices, and business applications.
  • Use APIs and no-code or low-code tools to improve workflows and eliminate repetitive tasks.
  • Develop, maintain, and improve IT documentation, standard operating procedures, and technical runbooks.
  • Identify gaps in systems, processes, and tooling, proactively recommend improvements, and help implement practical solutions.
  • Collaborate with HR Technology, Security, PMO, Helpdesk, and other teams to understand business needs and deliver effective IT solutions.

  Requirements:

  • 2+ years of experience in an IT systems, IT engineering, systems administration, or similar technical role.
  • Practical exposure to identity and access management, endpoint management, SaaS administration, or related IT operations.
  • Working knowledge of Okta, including SSO, MFA, and user lifecycle management; experience with Okta Workflows or SCIM is a plus.
  • Hands-on experience administering Google Workspace and Slack; familiarity with Microsoft 365 is advantageous.
  • Experience with an MDM platform such as Jamf, Intune, or an equivalent endpoint management solution.
  • Comfortable managing multiple SaaS platforms and supporting their operational lifecycle and vendor relationships.
  • Experience using APIs, automation platforms, or no-code/low-code tools to streamline IT processes.
  • Strong documentation skills, with the ability to create clear and maintainable procedures and technical guides.
  • Excellent written and verbal communication skills, including the ability to collaborate effectively with non-technical stakeholders.
  • Strong analytical and problem-solving abilities, with a proactive, results-oriented approach to identifying and resolving technical issues.
  • Self-directed and comfortable working independently while knowing when to seek guidance or collaborate with others.
  • Demonstrated curiosity and willingness to learn new technologies and expand your technical capabilities.
  • Relevant certifications such as Okta Certified Professional, Google Workspace Administrator, or Slack Certified Admin are a plus.
  • Ability to work in a hybrid environment and be occasionally onsite in the Guadalajara office.

  Benefits:

  • Hybrid working model in Guadalajara, Mexico.
  • Opportunity to work on systems that directly enable employee productivity, security, and business growth.
  • Exposure to identity management, endpoint management, SaaS platforms, integrations, and IT automation.
  • Collaborative environment with experienced IT professionals and opportunities for continued technical development.
  • Opportunity to take ownership of meaningful IT initiatives and improve processes across the organization.
  • Inclusive and supportive workplace that values diverse perspectives and experiences.
  • Career growth opportunities in a fast-paced, technology-focused environment.