IT Support Technician

Duties and Responsibilities:

The IT Support Technician will be responsible for, but not limited to:

• Technology Support & Troubleshooting
  • Serve as the main point of contact for office technology inquiries, including:
    • Door access systems
    • Workstation issues
    • CCTV system troubleshooting
    • Network and Wi-Fi inquiries (guest and main)
    • Teams room equipment
    • Printer-related support
  • Handle technology queries from visitors such as executives, clients, and training attendees.
  • Assist with meeting room and Teams Room equipment setup and troubleshooting.
• Hardware & Inventory Management
  • Manage the sending and receiving of laptops for onboarding/offboarding processes.
  • Coordinate with the in-house driver for equipment deliveries and replacements.
  • Reformat and prepare laptops for redeployment.
  • Participate in end-of-month and end-of-year inventory audits.
  • Organize and maintain the IT room.
• System Administration
  • Autopilot enrollment devices in Intune and ensure proper setup.
  • Handle password and MFA reset tickets for GDC users within the assigned shift.
  • Escalate unresolved technical issues to the Business Systems Team as necessary.
• Additional Responsibilities
  • Provide support during executive, client, and training visits.
  • Be receptive to feedback and maintain trustworthiness in handling high-value equipment.

Qualifications:

• At least 1 year of experience in IT Support, Technical Support, Onsite Support, Helpdesk Support, or any related technology support role.
• Experience with Azure Entra (formerly Azure Active Directory) is a plus but not required.
• Strong organizational and troubleshooting skills.
• Must be motivated, receptive to feedback, and trustworthy.
• No gender requirements: career shifters are encouraged to apply.
• Other duties as assigned
• Must be able to lift and carry IT equipment weighing up to 5-15kg, such as laptops, monitors, and other peripherals, as part of daily tasks.