IT Support & Systems Administration Roles

Accountabilities:

• • Provide technical support and systems administration services across Windows-based IT environments, ensuring systems remain reliable, secure, and performant.
  • Administer and maintain Windows Server environments and Active Directory, including user, system, and access-related activities.
  • Support cloud environments, particularly Microsoft Azure, and assist with the ongoing administration and optimization of cloud-based services.
  • Troubleshoot hardware, software, operating system, connectivity, and other technical issues, identifying root causes and implementing effective solutions.
  • Support service desk operations and ITIL-aligned processes, responding to incidents, service requests, and technical issues in a timely manner.
  • Manage and support identity and access management processes to help maintain appropriate levels of system and data access.
  • Monitor and maintain backup systems, including solutions such as Veritas NetBackup, and support data recovery and business continuity requirements.
  • Create, update, and maintain accurate technical documentation, system procedures, troubleshooting guides, and operational records.
  • Collaborate with cross-functional teams to resolve technical issues and deliver dependable IT services supporting business operations.
  • Contribute to systems maintenance, security improvements, automation initiatives, and ongoing infrastructure enhancements.
  • Where applicable, support Microsoft 365, Intune, Windows, macOS, and other platforms within a multi-platform technology environment.

  Requirements:

  • At least 3 years of experience in systems administration, IT support, or a closely related technical role.
  • Strong proficiency with Windows Server administration and Active Directory management.
  • Hands-on experience supporting cloud services, particularly Microsoft Azure.
  • Strong troubleshooting and problem-solving skills within Microsoft-based technology environments.
  • Experience creating and maintaining clear, accurate technical documentation.
  • Experience with enterprise backup solutions such as Veritas NetBackup.
  • Familiarity with ITIL principles, service desk operations, incident management, and service request processes.
  • Knowledge of identity and access management concepts and practices.
  • Strong customer service and communication skills, with the ability to explain technical issues clearly to users and stakeholders.
  • Ability to work independently in a remote environment while collaborating effectively with distributed and cross-functional teams.
  • U.S. citizenship or valid U.S. work authorization is required.
  • TS/SCI clearance is required for certain roles.
  • Experience with Microsoft 365 and Intune is preferred.
  • Scripting or automation experience is an advantage.
  • Experience working across both Windows and macOS environments is preferred.
  • Bilingual English/Spanish communication skills are a plus.

  Benefits:

  • Remote work within the United States.
  • Contract employment with opportunities across multiple states.
  • Indicative compensation of $65–$75 per hour.
  • Opportunity to work across diverse IT environments spanning cloud and on-premises infrastructure.
  • Exposure to Microsoft Azure, Windows Server, Active Directory, backup technologies, identity management, and service desk operations.
  • Opportunities to contribute to automation, infrastructure improvements, and technical problem-solving initiatives.
  • Flexible contract environment with potential opportunities to work across different IT support and systems administration functions.
  • Opportunity to collaborate with cross-functional technical teams while supporting critical business operations.