IT Support Specialist

About Form Health

Form Health is a virtual obesity medicine clinic delivering physician-led, evidence-based care for obesity and related cardiometabolic conditions. Obesity affects more than 40% of U.S. adults, and as GLP-1 medications reshape the field, Obesity and Cardiometabolic Medicine is in a period of rapid growth and opportunity. Form Health is at the forefront of that shift, building a clinical model that combines rigorous, personalized medical care with the technology to make it accessible at scale. Every Form Health patient works closely with a dedicated multidisciplinary Care Team, including board-certified physicians (many ABOM-certified, and endocrinologists), advanced practice providers, and Registered Dietitians who together deliver comprehensive, one-on-one treatment that includes nutrition, behavioral health, physical activity, and FDA-approved medication, if appropriate. Through our mobile app, patients engage in regular video visits along with text messaging, photo journaling, and personalized educational content. We hold ourselves to the highest standards of clinical care and to treating every individual with empathy and respect.

Founded in 2019, Form Health is a venture-backed, mission-driven company partnering with leading employers and health plans to expand access to high-quality, guideline-based obesity and cardiometabolic care nationwide. We're deeply invested in our core value of putting patients first, and equally committed to building a culture where every employee is valued and we learn and grow together.

About the Role

We are seeking an IT Support Specialist who is passionate about delivering exceptional technical support and creating a best-in-class employee experience. You'll serve as the first point of contact for IT support, helping employees resolve technical issues quickly while ensuring they have the tools, access, and resources they need to be productive.

You'll support a modern cloud-based IT environment, assisting with user onboarding and offboarding, endpoint support, identity and access management, and administration of a broad portfolio of SaaS applications. This role reports to the Head of IT, but you will work closely with Security, People Operations, Clinical, and other business teams to provide reliable, secure, and friendly IT support across the organization.

This is a remote position that can be located anywhere in the United States.

What You Will Do

Deliver Exceptional Employee Support

• Provide outstanding Tier 1 and Tier 2 technical support through our IT service desk, delivering a friendly, professional, and customer-first experience.
• Troubleshoot hardware, software, identity, endpoint, and SaaS application issues from initial request through resolution.
• Manage and prioritize support requests to ensure timely resolution and a positive employee experience.
• Communicate clearly with employees, keeping them informed throughout the support process and ensuring a positive support experience.
• Escalate complex issues when appropriate while maintaining ownership and follow-through.

User Lifecycle & Access Management

• Deliver a seamless onboarding and offboarding experience by preparing user accounts, devices, software access, and ensuring employees are set up for success from day one through their last day.
• Provision, modify, and deprovision employee accounts across a variety of cloud applications.
• Support identity and access management, including password resets, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).
• Manage user groups, application access, and permissions following security best practices.
• Ensure employees have the appropriate access to perform their roles while maintaining compliance with company policies.