IT Support Specialist

The Opportunity

We are seeking a proactive and detail-oriented IT Support Specialist to join our fully remote team. You will be the first line of defense in maintaining a seamless IT experience across the organization, managing Mac-only endpoints, cloud-based systems, and compliance workflows. This role is critical in ensuring our infrastructure remains secure, compliant, and optimized for productivity.

While we are a fully remote company, we’re a collaborative team that thrives on in-person connection! You’ll need to be based in the San Francisco Bay Area to join us in the office on an as-needed basis and for team events.

What You'll Do:

Technical Support & Systems Management

• Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively.
• Manage and support user accounts, access provisioning, and integrations across: - Google Workspaces (SSO-enabled) - Office 365 - Zoom - Atlassian tools (Jira, Confluence, etc.) - GitHub
• Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender.
• Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues.
• Maintain and document standard operating procedures for IT systems and user support.

Security & Compliance

• Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
• Assist in responding to security questionnaires from prospects and partners as part of the sales process.
• Monitor system logs and alerts to detect and remediate potential threats.
• Ensure compliance with identity and access management protocols across all integrated platforms.

Process Improvement & Automation

• Assist in tracking and reporting IT and security metrics for internal review and audits.
• Identify opportunities for automating manual tasks and improving operational efficiency.
• Help manage asset inventory, software licenses, and endpoint lifecycle tracking.

Collaboration & Communication

• Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives.
• Collaborate with internal stakeholders to understand support needs and implement best practices for tooling and security.
• Contribute to internal documentation and user training materials.