IT Support Specialist

About the role

8am is looking for a IT Support Specialist to join our distributed IT team based in the Czech Republic. This role provides tier 1–2 technical support, identity and endpoint management, and cross-regional coordination for a globally distributed workforce, working closely with the core IT team (based in the U.S.) to ensure consistent, high-quality support coverage across time zones.

This role is hired through an Employer of Record (EOR) partner in the Czech Republic.

About us

8am builds software that helps professionals run stronger businesses. Our platform powers payments, client experience, and operational workflows for legal, accounting, and other service-based businesses. U.S. based professionals count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

More than 250,000 professionals across the U.S. rely on our products every day. As we continue to grow, we’re investing in the next generation of our platform and are looking for experienced engineers who want to help shape its future.

What you'll do

• Endpoint Management - Handle regional end-to-end device inventory management across the EMEA, including oversight of the existing laptop fleet and provisioning of new inventory, and the full device lifecycle (packaging, shipping, receiving, recovery, and decommissioning/recycling of hardware).
• Own and resolve helpdesk tickets (via Atera) for employees and contractors across EMEA and other regions, escalating complex issues as needed.
• Manage user identity and access lifecycle in Okta — provisioning, deprovisioning, group membership, and access request workflows.
• Administer and troubleshoot endpoint management (Iru/Intune), including deployment scripts, compliance monitoring, and application allow/block-listing.
• Support secure network access for remote users via Zscaler (ZIA/ZPA), troubleshooting connectivity and access issues.
• Provide day-to-day support for Google Workspace across the organization.
• Coordinate onboarding/offboarding logistics for EMEA-based employees and contractors, including equipment shipping and account provisioning/deprovisioning.
• Maintain and improve internal knowledge base articles to support ticket deflection and self-service.
• Collaborate with the broader IT team on cross-regional projects and process improvements, providing overlap coverage during U.S. Central Time business hours.

About you

• 3+ years of experience in IT support/helpdesk roles, ideally within a SaaS or technology company.
• Hands-on experience with an identity provider (Okta or similar), an MDM/endpoint management tool (Kandji, Jamf, or similar), and a ticketing/PSA platform (Atera or similar).
• Familiarity with Zero Trust network access tools (Zscaler or similar) is a plus.
• Fluent written and spoken English required for collaboration with a globally distributed team; Czech fluency preferred for local coordination.
• Strong communication and documentation skills; capable of working autonomously in a remote-first environment.
• Willingness to maintain some overlap with U.S. Central Time business hours for team collaboration.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.
• This position is preferably based in Brno, Czech Republic.