IT Support Engineer

About the role

• Serve as the initial point of contact for hardware, software, and access requests across our fully distributed team, triaging and resolving issues efficiently with a high standard for response time and quality.
• Build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms to streamline provisioning, requests, and routine operational work.
• Execute end-to-end onboarding and offboarding workflows in partnership with our People team, including account provisioning/deprovisioning, Google Workspace account management, SaaS access grants and revocations, and enterprise fleet management.
• Manage Mac and Windows device lifecycle through Kandji and Jumpcloud MDM: procurement, enrollment, configuration, app deployment, compliance enforcement, and secure wipe/retrieval.
• Administer identity and access management in Okta, including SSO configuration, group management, and SCIM integrations.
• Support IT security initiatives including endpoint compliance, access audits, and Device Trust enforcement in partnership with the Security/Technical Compliance team
• Identify inefficiencies, document processes, and build self-service resources that scale IT operations as the company grows.

Who you are

• 2–4+ years of hands-on IT Support, Systems Administration, or IT Engineering experience, preferably in a remote-first or distributed environment.
• Extensive experience in administering Okta (SSO, MFA, lifecycle management, group/policy configuration) — this is a must-have.
• Working experience administering macOS and Windows devices at scale using an MDM platform (Kandji and Jumpcloud strongly preferred).
• Working experience in building automations using Okta Workflows, scripting (Bash/Python), and API integrations to streamline provisioning, offboarding, and recurring IT operations.
• Working knowledge of Google Workspace administration (user management, OUs, Groups, GAM is a plus).
• Strong customer service instincts and clear written communication — you’re someone teammates trust to solve their problems quickly and keep them informed.
• Comfort working in a security-conscious environment with exposure to access audits, compliance standards, and endpoint security tooling.
• A proactive, continuous-improvement mindset — you look for root causes, document what you learn, and reduce repeat issues over time.

Even better if you have

• Experience with CrowdStrike or similar security tooling
• Familiarity with Linear, Freshservice, Jira, or similar ITSM/ticketing platforms