IT Support Engineer

Accountabilities:

• • Serve as the first point of contact for technical support requests across corporate and data center environments, diagnosing issues remotely and providing effective resolutions.
  • Troubleshoot hardware, software, connectivity, access, and other IT-related issues using structured diagnostic techniques.
  • Install, configure, maintain, and support operating systems, applications, workstations, servers, network equipment, and other IT assets.
  • Monitor and maintain IT infrastructure to support reliable and uninterrupted business operations.
  • Manage user accounts, access permissions, authentication, and security settings while enforcing IT policies and best practices.
  • Support security measures including multi-factor authentication, password management, and appropriate access controls.
  • Procure requested hardware and maintain accurate IT asset and inventory records.
  • Provide training and guidance to end users on software, security practices, IT policies, and effective use of technology.
  • Create, maintain, and improve internal IT knowledgebase articles, documentation, workflows, and troubleshooting resources.
  • Assist with IT projects including system upgrades, cloud migrations, infrastructure improvements, and business application initiatives.
  • Partner with technical and non-technical stakeholders to identify requirements, resolve issues, manage dependencies, and support cross-functional initiatives.
  • Contribute to an agile, high-accountability environment by identifying opportunities to improve IT processes, scalability, and operational efficiency.

  Requirements

  • 3+ years of professional experience in IT support, troubleshooting, problem-solving, and IT operations.
  • Associate degree in information technology, computer science, or a related field, or equivalent relevant experience.
  • Previous IT support experience within innovative technology environments, data centers, microgrids, or other mission-critical facilities is preferred.
  • Professional certifications such as CompTIA A+, Security+, Microsoft Azure, or AWS certifications are preferred.
  • Strong critical-thinking and problem-solving abilities, with the capacity to diagnose and resolve complex technical issues.
  • Working knowledge of IT systems, infrastructure, user administration, security practices, hardware, software, and networking concepts.
  • Ability to work effectively in a fast-paced and continuously changing environment while managing competing priorities.
  • Strong organizational skills, attention to detail, and the ability to work independently with limited supervision.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • A proactive, trustworthy, reliable, and self-motivated approach to work, with a strong sense of ownership and accountability.
  • Ability to collaborate effectively across engineering, operations, product, service, and other business functions.
  • Demonstrated ability to think strategically, scale solutions, and identify opportunities to improve processes and systems.

  Benefits

  • Remote, full-time work with a flexible and autonomous working environment.
  • Fast-paced, entrepreneurial culture centered on innovation, learning, respect, and operational excellence.
  • Opportunities for professional growth, expanded responsibilities, and career development.
  • Growth and travel opportunities.
  • Collaboration with experienced and highly talented professionals.
  • Opportunity to contribute to sustainable infrastructure and technologies designed to create positive environmental and societal impact.
  • A mission-driven culture focused on innovation in areas including data center cooling, energy, and other sustainable infrastructure solutions.