IT Specialist (Tier 1)

Role:

Strike is seeking an IT Specialist to provide hands-on technical support to employees. This is a great opportunity to learn and grow your career in a fast-paced startup. To be successful, you should be customer-focused, technically adept, and enjoy working in a fast-paced start-up environment. We are looking for someone with a genuinely positive personality, fantastic people skills, and an empathetic approach to troubleshooting.

Responsibilities

• Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.
• Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.
• Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.
• Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.
• Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.
• Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.
• Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.
• Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.

Required Skills & Experience

• Experience: 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment.
• Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).
• Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.
• Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus).
• A strong interest in or hands-on experience with, utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies.
• Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).
• A naturally positive, customer-first personality with excellent verbal and written communication skills. You can explain complex tech concepts to non-technical users with ease and patience.

Preferred Certifications

• Okta Certified Professional or Admin
• Google Workspace Professional Administrator
• Jamf Certified Associate or Tech

US-Based Positions

• Salary range: $61K - $79.5K USD
• Equity in a high-growth startup
• Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance
• Cell phone and internet reimbursement
• Flexible PTO, sick leave & parental leave
• Access to a company 401k plan
• No trading fees when you buy and sell bitcoin on Strike

Non US-Based positions

• Benefits and compensation are location dependent