IT Specialist

Accountabilities

• • Support the integrity, reliability, and quality of business data by identifying inconsistencies, investigating root causes, and highlighting process issues that affect critical data points.
  • Analyze complex system dependencies and workflows to identify breakdowns, inefficiencies, and opportunities for improvement.
  • Provide IT support and troubleshooting across organizational software, hardware, applications, and business systems.
  • Work with data analytics and visualization tools to investigate operational trends and communicate findings clearly to stakeholders.
  • Support and maintain a broad range of business applications, including Google Workspace, Microsoft Office, Airtable, Jotform, HubSpot, Asana, Monday.com, Zapier, Slack, and related platforms.
  • Assist with website and CMS management, including WordPress and related digital tools.
  • Support basic API integrations and automation initiatives designed to improve operational efficiency and data flow.
  • Help maintain and strengthen security systems and practices, including antivirus solutions, firewalls, password-management tools, and two-factor authentication.
  • Collaborate with cross-functional and multicultural teams to understand business needs, resolve technical issues, and deliver reliable solutions.
  • Identify opportunities to improve processes, automation, data integrity, and overall technology effectiveness.
  • Maintain a high standard of organization, documentation, communication, and quality while managing multiple priorities and deadlines.

  Requirements

  • At least 1 year of experience in an IT Help Desk or similar IT support role.
  • Bachelor’s degree in Information Systems, Analytics, Operations Management, Data Science, or another quantitative or technology-related discipline is preferred.
  • Strong analytical, problem-solving, and critical-thinking abilities, with the capacity to understand complex relationships between systems, processes, and data.
  • Experience with data analytics and business applications such as Jotform, Airtable, Zapier, HubSpot, Asana, and Google Workspace.
  • Proficiency with Microsoft Office, Google Workspace, and a variety of general and specialized software and hardware.
  • Familiarity with CMS platforms such as WordPress, as well as Monday.com and basic API integrations, is desirable.
  • Knowledge of computer security systems, including antivirus, firewalls, two-factor authentication, and password-management solutions.
  • Familiarity with tools such as 1Password, Amazon Seller Central, Helium 10, Slack, Time Doctor, and similar business applications is beneficial.
  • Database management experience is a plus.
  • Knowledge of JavaScript, Python, CSS, or HTML is a plus but not required.
  • Experience managing websites and familiarity with online marketing or marketing communications are advantageous.
  • Excellent verbal and written communication skills, with strong listening and interpersonal abilities.
  • Highly organized, detail-oriented, adaptable, and capable of multitasking and prioritizing effectively.
  • Comfortable working independently while also collaborating with distributed, cross-cultural teams.
  • Naturally technology-oriented, creative, and committed to delivering accurate, high-quality work.
  • Ability to quickly learn new applications, software, hardware, and technology platforms.

  Technical Setup Requirements:

  • Computer with a dual-monitor setup.
  • Computer with at least 8 GB of RAM.
  • Internet connection with at least 25 Mbps speed.
  • Camera with at least 1080p resolution.

  Benefits

  • Full-time schedule of 40 hours per week, 8 hours per day.
  • Competitive base salary.
  • Permanent work-from-home setup.
  • Monday–Friday work schedule aligned with Eastern Standard Time (EST).
  • Unlimited free access to professional courses and an internal SOP library.
  • Opportunities for professional development and career advancement.
  • Exposure to a diverse range of IT, data, automation, security, and business technology tools.
  • Opportunity to contribute to process improvement and data integrity initiatives within a growing organization.