IT Specialist

About Us

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

You Have

• 1+ years of IT support, Help Desk, or Desktop Support experience (internships welcome).
• Experience supporting macOS, Windows, Google Workspace, Microsoft 365, and common SaaS applications.
• Strong troubleshooting, communication, and customer service skills with a bias for solving problems independently.
• Comfort working on a small team where priorities shift and everyone owns outcomes.
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

You Will

• Resolve employee IT requests through Slack, Jira, and other support channels.
• Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
• Build and maintain automations, integrations, and custom connections between business systems to reduce manual work.
• Support M&A system migrations by consolidating tools, retiring duplicate services, and improving operational efficiency.
• Document processes, identify recurring issues, and continuously improve the employee IT experience.

Benefits and Perks

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces