IT Ops Engineer (Full Time, Remote)

About the Role

You will be the IT backbone for a 75-person fully remote company, growing conservatively over the next 12 months. You will own end-to-end IT operations — from the laptop that shows up at a new hire's door, to the automations that provision their accounts, to the LLM-powered internal tools that make the whole function scale. You will also own day-to-day IT compliance and governance execution in partnership with the Director of InfoSec. This is a builder's role wearing a support hat, not the other way around.

Core Responsibilities

• Run day-to-day IT help desk for ~75 employees (and growing), resolving 75+ tickets per week across software access, account provisioning, laptop issues, and general IT support
• Own the full laptop lifecycle — vendor pricing, procurement, Kandji-managed deployment, refreshes, and retrieval from voluntary and involuntary terminations
• Build and maintain automations across Zapier, Okta, Google Workspace, Jira, and Slack to eliminate repetitive IT work
• Develop internal tools and scripts that call LLM APIs (Anthropic, OpenAI, Gemini) to automate ticket triage, documentation, onboarding checklists, and other IT workflows
• Execute IT compliance and governance work in partnership with the Director of InfoSec — access reviews, evidence collection for SOC 2 and similar audits, policy enforcement in Okta and Kandji, and offboarding verification
• Partner with the Director of InfoSec and CFO to track software renewal dates, negotiate pricing, and flag consolidation opportunities
• Manage the Kandji, Okta, Jira, SentinelOne, and Google Workspace tool stack — configurations, integrations, and policy maintenance
• Execute employee onboarding and offboarding IT workflows with same-day turnaround
• Document everything — runbooks, automation logic, vendor contacts, asset inventory