IT Operations Specialist

About the Role

We are looking for a dedicated and detail-oriented IT Operations Specialist to run day-to-day IT operations at Nex. Based in our San Jose office (hybrid), you’ll own device lifecycle management, workspace networking, and access provisioning, while also providing remote support to our Hong Kong office. You will play a critical part in keeping employees productive, secure, and equipped with reliable technology as we scale. The ideal candidate is a proactive, service-oriented problem solver who can own IT operations workstreams end-to-end and execute independently, while coordinating with a global team across time zones.

This role partners closely with our Information Security team on security-related operations. If you bring broader experience in IT strategy, procurement, or infrastructure, we’d love to hear about it — there’s room to grow the scope of this role over time.

What You'll Do

IT Operations

• Own device procurement, provisioning, maintenance, troubleshooting, resets, and redeployment across the corporate device fleet
• Administer IT access provisioning and security for less-sensitive systems (e.g., maintaining admin lists, standard user access)
• Maintain corporate device information security, including anti-virus and endpoint protection tools
• Administer corporate workspace IT and networking infrastructure — Wi-Fi, server room equipment, and videoconferencing — for the San Jose office
• Provide remote support for Hong Kong office networking and videoconferencing systems
• Respond to day-to-day employee IT support requests (helpdesk tickets) with speed and clarity