IT & Operations Specialist

Accountabilities:

• • Serve as the primary administrator for Salesforce CRM and marketing automation platforms, managing configuration, user support, workflow automation, and ongoing optimization.
  • Support administration and day-to-day operations across core technology systems, including Google Workspace, AI platforms, and other essential business applications.
  • Maintain Salesforce data quality, integrity, governance, and accuracy so that the CRM remains a trusted source of business information.
  • Partner with Business Development on sales operations, alliance management, marketing activities, and other initiatives supporting business growth.
  • Support contract management workflows from initiation through completion, helping maintain organized, compliant, and efficient processes.
  • Collaborate with the Talent team on recruitment coordination, talent development initiatives, and other people-related operational processes.
  • Build recurring leadership reports and KPI dashboards, transforming operational data into clear insights that support business decisions.
  • Take ownership of projects from initiation through completion, adapting priorities and solutions as business needs evolve.
  • Identify opportunities to streamline processes, strengthen systems, and improve operational efficiency across the organization.
  • Work closely with senior stakeholders and cross-functional teams, translating technical and operational information into practical recommendations.

  Requirements:

  • Hands-on, demonstrable Salesforce administration experience is required, including experience with configuration, data management, workflows, user support, and platform optimization.
  • Technical foundation through education or experience in technology, mathematics, science, engineering, information systems, or a related discipline.
  • Strong analytical and problem-solving abilities, with a structured approach to working through ambiguity and complex operational challenges.
  • Clear and precise written, verbal, and listening communication skills, with the ability to translate technical concepts for non-technical stakeholders.
  • Ability to independently manage projects and deliver outcomes with reasonable guidance, while recognizing when additional input or escalation is appropriate.
  • Experience working in a fast-paced, entrepreneurial, startup, consulting, or professional services environment is preferred.
  • Familiarity with media, advertising, or advertising-sales ecosystems is a strong advantage.
  • Experience working with AI platforms such as Claude, Gemini, or comparable generative AI tools is preferred.
  • Strong sense of ownership, transparency, accountability, and attention to detail.
  • Ability to collaborate effectively with business development, talent, operations, technology, and senior leadership teams.
  • Comfortable managing multiple priorities while maintaining accuracy, organization, and follow-through.

  Benefits:

  • Remote work environment with the opportunity to work from anywhere in the United States.
  • High-impact role with broad exposure across IT, operations, business development, talent, and leadership.
  • Significant ownership and autonomy within a lean, entrepreneurial consulting environment.
  • Opportunity to work directly with senior leaders and contribute to business-critical initiatives.
  • Exposure to Salesforce, AI platforms, data systems, automation, and modern technology solutions.
  • Opportunity to develop professionally across both technology and business operations.
  • Collaborative environment focused on high-quality work, continuous improvement, and professional growth.
  • Opportunity to contribute to AI-driven workflows and systems that support organizational efficiency and decision-making.