IT Operations Manager

What You'll Do

IT Operations & Infrastructure

• Own the overall health, reliability, and scalability of Fairmarkit's internal technology environment.
• Lead administration and optimization of core SaaS platforms including Google Workspace, Okta, Zoom, Slack, Atlassian products, Microsoft applications, endpoint management platforms, and other business-critical systems.
• Develop and maintain IT operational standards, documentation, processes, and lifecycle management practices.
• Manage employee onboarding, offboarding, and access management programs.
• Oversee asset management, procurement, inventory controls, and hardware lifecycle planning.
• Lead the deployment and operational support of AI, automation, and workflow solutions to improve efficiency, productivity, and scalability.
• Partner with the CTO on IT budgeting, vendor management, and technology planning to support business growth and operational excellence.

Identity, Access & Security Partnership

• Drive adoption of least-privilege principles, SSO, MFA, device management, and endpoint security best practices.
• Support audits, compliance initiatives, and security remediation efforts.
• Monitor and improve IT operational controls that support SOC 2 and other compliance requirements.

Business Systems & Automation

• Evaluate, implement, and optimize business applications that improve employee productivity and operational efficiency.
• Identify opportunities for automation and process improvement across IT workflows with AI
• Serve as a key stakeholder in SaaS governance, application rationalization, and vendor management initiatives.

Leadership & Stakeholder Management

• Act as a trusted advisor to business leaders on technology strategy and employee experience.
• Establish and monitor service delivery metrics, SLAs, and operational KPIs.
• Manage relationships with external vendors, service providers, and technology partners.
• Mentor and develop IT team members while fostering a culture of accountability, collaboration, and continuous improvement.

What We're Looking For

• 5+ years of progressive IT Operations, IT Infrastructure