IT Manager

Technical Leadership & Execution

• Design, implement, and maintain enterprise technology solutions across on-premise infrastructure, cloud, applications, security, and/or collaboration platforms.
• Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and root‑cause analysis for complex issues.
• Lead technical deployments, upgrades, integrations, and migrations with minimal disruption to operations.
• Develop and enforce technical standards, configurations, and best practices.

Architecture & Strategy

• Contribute to system architecture, technology roadmaps, and lifecycle planning.
• Evaluate emerging technologies and provide recommendations aligned with business and security requirements.
• Ensure solutions adhere to organizational, regulatory, and security standards (e.g., NIST, ISO, CUI, etc., as applicable).
• Architect, implement, and manage Microsoft 365 services, including: Exchange Online Teams (including governance, recording, retention, and eDiscovery considerations) SharePoint Online and OneDrive Entra ID / Azure AD (identity, access control, conditional access) Microsoft Defender security suite Design and enforce Microsoft 365 governance frameworks, including: Tenant security configuration baselines, Data classification, retention, and lifecycle policies, External sharing and guest access controls.
• Lead M365 migrations, tenant consolidations, hybrid integrations, and major platform upgrades.
• Serve as Tier 2/3 escalation for complex issues.