IT Infrastructure & Operations Manager

Key Responsibilities

Include but are not limited to:

• Manage the day-to-day operation, availability, and performance of the organization's IT infrastructure and operational services.
• Lead and develop the IT Operations team, fostering a culture of accountability, customer service, collaboration, and continuous improvement.
• Administer and maintain enterprise infrastructure, including networking, servers, storage, cloud services, endpoint management, identity platforms, and collaboration technologies.
• Oversee the administration, lifecycle management, and operational support of core SaaS platforms and IT systems, ensuring they remain secure, reliable, and aligned with business needs.
• Plan and execute infrastructure upgrades, technology refreshes, and operational improvement initiatives to maintain a modern and resilient IT environment.
• Manage enterprise backup, disaster recovery, and business continuity capabilities to minimize operational risk and downtime.
• Partner with the Information Security team to implement security best practices, vulnerability remediation, endpoint protection, and compliance requirements.
• Oversee IT operations, ensuring incidents, service requests, and changes are managed effectively while meeting established service levels.
• Develop and maintain infrastructure documentation, operational procedures, system inventories, and technical standards.
• Build and maintain strong relationships with technology vendors, managed service providers, and implementation partners, coordinating on-site engagements and ensuring successful delivery of infrastructure and technology initiatives.
• Serve as the primary IT owner for infrastructure-related vendor implementations, coordinating resources, validating deliverables, and ensuring smooth transition into ongoing operations.
• Collaborate closely with Enterprise Applications, Business Relationship Management, Cybersecurity, and business stakeholders to support enterprise technology projects and organizational priorities.
• Manage infrastructure-related budgets, technology licensing, maintenance agreements, and hardware lifecycle planning.