IT Incident Management Specialist

Position Title

IT Incident and Event Management Specialist

SHIFT

1st Shift 7:30am – 4:00pm (ET)

The Challenge

As an IT Incident and Event Management Specialist on our team, you have the chance to use your hardware and software skills to improve the technology supporting the VA. You'll work with the enterprise monitoring and event management teams, application development teams, and operations teams to develop and implement response processes when monitoring tools alert of interruptions of normal operations within the VA’s applications and IT Infrastructure.

This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. Grow your skills by merging system knowledge and the use of modern system monitoring tools to improve VA enterprise reliability and improve the quality of services provided to veterans. Join our team and help turn requirements into accomplishments that drive change.

You will be responsible for maintaining accurate and up to date Knowledge Articles by verifying all critical escalation procedures, contact information, and operational workflows. You will work closely with your sister teams to ensure Event Management dashboards are correctly configured to ECC standards and fully documented, keep Critical Business Functions accurately reflected in both documentation and dashboard configurations to support precise impact assessments, and confirm maintenance schedules and business impact hours are accurate to improve event interpretation and reduce false positives.

With so much relying on complex systems, a skilled specialist can be the difference that makes a project successful. As an operations specialist, you will be on the ground floor working with system and application owners to obtain details of existing design and functionality. You will leverage comprehension of workflow systems and applications processes within multiple system environments. This position is 1st shift: 7:30am-4:00pm EST. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

You Have

• 5+ years of experience with systems administration and operations, including maintaining responsibility for overseeing operational performance, and performing performance trend analysis and alert generation for failed or failing services in a professional IT work environment
• 5+ years of IT documentation support such as standard operating procedure creation, requirements capture, playbook creation/updating, etc.
• 5+ years of experience monitoring and troubleshooting with two or more of the following APM tools, including AppDynamics, DynaTrace, Splunk, Aternity, or SolarWinds
• 2+ years of experience with mo