IT Engineering Manager (Endpoint Engineering)

What You'll Do

Team Leadership & Coaching

• Lead, coach, and develop a team of three engineers — setting clear expectations, providing regular candid feedback, and building individual growth plans tailored to each engineer's strengths, gaps, and career goals.
• Establish and maintain healthy team operating rhythms: sprint cadence, backlog grooming, incident retrospectives, and async-first communication practices that work across time zones.
• Build a culture of ownership, craft, and continuous improvement — where reducing toil and improving reliability is celebrated, not just expected.
• Serve as an escalation point for complex technical issues and a knowledge resource for the broader IT Engineering organization.

Program Management & Delivery

• Define and maintain the CPE roadmap in alignment with IT Engineering strategy, company-wide security priorities, and Affirm's FY roadmap cycles.
• Establish a prioritization framework that balances project work, platform health (KTLO), compliance obligations, and stakeholder requests — with enough transparency that tradeoffs are visible and defensible.
• Build and own the KPIs and reporting that give you, your team, and leadership real visibility into endpoint compliance posture, patch currency, deployment reliability, and incident trends.
• Implement structured change control processes: communication, testing gates, rollback plans, and post-deployment review for platform changes that affect a global workforce.

Technical Direction & Platform Ownership

• Guide the architecture and long-term strategy for Affirm's endpoint platform — macOS-first, with Windows and mobile in scope — including MDM configuration, zero-touch provisioning, and the automation pipelines that keep the fleet healthy at scale.
• Drive key technical initiatives including permission automation, third-party patching, silent update delivery, and device lifecycle improvements.
• Champion infrastructure-as-code and automation-first engineering practices across the team — reducing manual toil and creating durable, repeatable processes.