IT Engineer

Role Description

We are seeking an IT Engineer to join our IT Operations team. This role enables Unicorn Engineers to do their best work, with a focus on balancing the engineer experience with a strong company-wide Information Technology Security posture. You will carry broad ownership across endpoint management, identity and access lifecycle, SaaS administration, and compliance-aligned IT operations. You will take the lead on IT projects from scoping through execution, own key systems and processes end-to-end, and serve as a reliable escalation point for complex support issues. The ideal candidate has strong fundamentals across IT hardware fleet management, identity tooling, and SaaS operations, and can balance hands-on support work with process improvement and project delivery in a CMMC-regulated environment.

Responsibilities

• Administer core IT systems including MDM (Jamf), Google Workspace, and identity/access management tooling, ensuring configurations align with NIST SP 800-171 and CMMC requirements
• Lead IT projects from requirements through implementation, such as SaaS tool rollouts, onboarding/offboarding automation, and endpoint compliance initiatives
• Provide Tier 2 and Tier 3 helpdesk support, serving as an escalation point for complex issues
• Perform endpoint lifecycle, including imaging, configuration, policy enforcement, compliance reporting, and decommission
• Administer SaaS application access and provisioning workflows, and access reviews
• Onboard and offboard users by managing access through Google Admin Console and related identity tools, coordinating across People Ops, Security, and IT to ensure timely and compliant access changes
• Technical implementation of security controls aligned with NIST SP 800-171, such as logging, SIEM integration, incident response capability, and endpoint configuration management
• Collaborate with third-party vendors and internal stakeholders on SaaS tool rollouts, troubleshooting, renewals, and integrations
• Create and maintain IT documentation, runbooks, and process improvements to improve operational consistency and reduce ticket volume

Minimum Experience and Qualifications

• 4+ years in IT operations, systems administration, or IT engineering roles
• Experience administering MDM platforms (Jamf preferred) including device enrollment, policy creation, and compliance reporting
• Experience managing endpoints at scale in an enterprise environment
• Experience with Google Admin Console or similar directory/identity management platforms, including user lifecycle management and security policy configuration
• Demonstrated ability to lead IT projects from scoping through delivery with minimal oversight
• Experience with SaaS administration and access provisioning workflows
• Familiarity with change management processes and IT documentation practices
• Experience with helpdesk or ticketing systems and structured troubleshooting methodology
• Proven ability to demonstrate results in a remote, asynchronous environment
• US citizenship required; must be eligible for CUI access

Preferred Experience and Qualifications

• Experience in a defense contractor or government IT environment, specifically in regard to DFARS 252.204-7012
• Familiarity with NIST SP 800-171, CMMC 2.0, or NIST SP 800-53 compliance frameworks
• Familiarity with SAML, SCIM, and OIDC in administering SSO and role/group-based access