IT Engagement Coordinator

Intake Facilitation & Workflow Management

• Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately.
• Coordinate intake activities to ensure efficient progression from request through delivery.
• Ensure intake artifacts are complete, accurate, and actionable.
• Support intake decisions within established governance and prioritization frameworks.
• Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework.
• Maintain visibility of work across intake and delivery stages for multiple teams.
• Communicate updates on priorities, timelines, and decisions to stakeholders.
• Ensure consistent tracking and resolution of questions, issues, and changes throughout the lifecycle.

Cross-Functional Coordination

• Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
• Support delivery readiness by coordinating handoffs and aligning work across teams.
• Identify workflow gaps and help drive alignment across projects, enhancements, and operational work.
• Ensure work remains visible, prioritized, and progressing according to plan.

Metrics, Reporting & Operational Insights

• Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health).
• Develop reporting views that enhance transparency and support decision-making.
• Identify trends, risks, and constraints, escalating as needed.
• Provide insights to improve prioritization, capacity planning, and delivery performance.

Process Improvement

• Identify inefficiencies in intake and delivery workflows.