IT Associate

About the Role

Protect Democracy seeks two IT Associates to join our team. In these newly created roles, you will work closely with the IT Manager and team and our external Managed Service Provider (MSP) to administer, support, and troubleshoot existing technology solutions to advance Protect Democracy’s programmatic and operational objectives, while also proposing and implementing tech and cyber security innovations.

Mission

At Protect Democracy, we anchor all of our work in service of our mission: to prevent American democracy from declining into a more authoritarian form of government. Our mission is the foundation of our team, be it litigation, advocacy, or ensuring that our organization has the best-in-class technology to continue to meet the urgency of the moment and the importance of this movement.

Key Responsibilities

• Provide direct-to-user support as needed, and monitor our MSP’s help desk system to ensure optimal support for staff
• Purchase and manage inventory of technology assets and accessories for staff and the organization at large
• Ensure all devices are logged into and managed by our Mobile Device Management application
• Ensure all software updates are applied expeditiously and monitor hardware and software security and critical events
• Assist in the user on- and offboarding process by creating and deleting accounts in all technology platforms
• Assist with systems administration in Google Workspace, Microsoft 365 and other applications to make our work more efficient, effective, and secure
• Assist with technology initiatives and training as needed, including deployment of cyber security trainings and phishing and smishing tests
• Assist with special projects, including where IT expertise is needed in implementations

Qualifications

• 3+ years of IT experience in a help desk or systems administration capacity, ideally in a remote environment
• Experience administering an organization’s Google Workspace or Microsoft 365 instances
• Comfort using and supporting Apple products
• A security-first mindset
• Exceptional interpersonal skills and a passion for solving technology problems for people with varying levels of expertise
• Comfort with multitasking projects and priorities
• A detail-oriented approach while being able to see the big picture
• The ability to foster collaborative relationships and work in a team environment with people with diverse backgrounds, experiences, and perspectives
• Growth mindset and enthusiasm for giving and receiving feedback up, down and sideways
• Passion for protecting and improving our democracy

Preferred Qualifications

• IT experience in a non-profit or legal environment
• IT certifications like Google IT Support, CompTIA+ etc.

Compensation

The starting salary range for this role is $72,300-$81,000, commensurate with the candidate’s relevant experience, capabilities.