IT Applications Associate Consultant, Corporate Legal Technology Solutions

Key Responsibilities

• Implement, configure, and support software solutions based on customer requirements.
• Engage with clients to understand their business processes and recommend suitable configurations.
• Troubleshoot and resolve application issues efficiently, coordinating with technical teams as needed.
• Be open to learning new technologies, such as Luminance, Salesforce, Litify, Agiloft, Ironclad, Onit, TeamConnect, iManage, and NetDocuments to support Harbor implementation projects.
• Communicate effectively with both technical and non-technical stakeholders to ensure clarity and alignment.
• Serve as a liaison between product, engineering, and customers to advocate for user needs and product improvements.
• Contribute to the creation of documentation, training materials, and internal knowledge bases.
• Manage multiple priorities and maintain clear communication throughout implementation or support lifecycles.
• Identify areas for process optimization and contribute to continuous improvement initiatives.

Experience, Education and Qualifications

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics.
• Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management.
• Strong observational, analytical and numerical reasoning skills.
• Effective communication and storytelling skills (written and spoken).
• Excels in a cooperative team environment.