IP Fac Homecare Specialist

Accountabilities:

• • Manage order and billing workflows: Handle order release, billing setup, and documentation follow-up activities to support accurate and timely revenue realization.
  • Review pending orders: Examine ship-pending orders for missing or incomplete information and coordinate with relevant stakeholders to obtain the documentation required for release.
  • Resolve operational issues: Partner with Sales and cross-functional teams to secure necessary approvals and address issues affecting order release and billing.
  • Prioritize daily activities: Manage worklists and recertification or reauthorization activities to minimize billing delays, operational backlogs, and potential revenue loss.
  • Support customers and stakeholders: Provide professional, responsive customer service to internal and external customers while maintaining confidentiality and sound business judgment.
  • Identify improvements: Recognize opportunities to improve processes, increase efficiency, and enhance the overall quality of operational support.
  • Provide team support: Serve as a backup resource for colleagues and take on additional responsibilities or projects as assigned.
  • Maintain compliance: Follow applicable corporate policies, procedures, security standards, and operational requirements when performing assigned duties.

  Requirements:

  • Education and experience: High School Diploma/GED or higher from an accredited institution, combined with at least 5 years of experience in customer support, call center services, healthcare support, or related operational support.
  • Technical proficiency: Experience with Microsoft Office applications, particularly Outlook, Excel, and Word.
  • Business systems experience: Familiarity with ERP or related business systems such as HERO, Oracle, Delair, FileNet, or Genesis is advantageous.
  • Customer service: Strong interpersonal and customer service skills, with the ability to communicate professionally and effectively with internal and external stakeholders.
  • Problem-solving: Demonstrated critical thinking, decision-making, and problem-solving abilities, with confidence working independently while collaborating effectively with others.
  • Organization: Strong ability to manage multiple priorities and recurring deadlines in a fast-paced operational environment.
  • Professional judgment: Ability to handle confidential information appropriately and apply sound business judgment.
  • Work authorization: Must be legally authorized to work in the United States without employment visa sponsorship.
  • Work arrangement: Fully remote within the United States, with less than 10% travel expected.
  • Relocation: Relocation assistance is not authorized for this position.

  Benefits:

  • Compensation: Expected compensation range of $45,360–$62,370 USD, including base pay and variable incentive pay where applicable.
  • Healthcare: Medical, dental, and vision coverage options.
  • Flexible healthcare accounts: Health Savings Accounts (HSA) and Health Care & Dependent Care Flexible Spending Accounts (FSA).
  • Financial protection: Disability benefits and life insurance.
  • Retirement: Retirement benefits designed to support long-term financial wellbeing.
  • Paid time off: Paid absences and other applicable leave programs.
  • Additional benefits: Access to voluntary benefits and programs supporting physical and financial wellbeing.
  • Remote work: Fully remote position within the United States.
  • Inclusive workplace: Commitment to diversity, equal opportunity, and a workplace where employees can contribute their skills and perspectives.