IONM Clinical Education Specialist

Position Summary

The Intraoperative Neurophysiological Monitoring (IONM) Clinical Education Specialist serves as Cadwell’s clinical expert for the Cascade IONM product portfolio, leading customer education, training, and clinical configuration throughout implementation and beyond. This role designs and delivers high-quality learning experiences, supports product adoption, and provides consultative insight to customers and internal teams. Leveraging extensive IONM expertise, the Clinical Educator ensures successful go-lives, fosters long-term customer relationships, and contributes clinical perspective to product development and process improvements. Customer Satisfaction scores, ‘Front-Line’ call volumes, and sustainable fiscal metrics are key success indicators in this role.

Key Job Duties and Responsibilities

• Serve as Cadwell's clinical expert for the Cascade IONM product portfolio.
• Serve as the primary vision for Cadwell’s EDX/US education strategy and assist with its execution.
• Understand the changes in upcoming releases of Cadwell software and ensure you are prepared to work with and train on those releases.
• Work with Cadwell’s Manager of Education and Training to develop strategies that constantly improve customer ‘go-live’ experiences, and the Education and Training Team's efficiency.
• Oversee the design and delivery of a comprehensive educational portfolio for the IONM product portfolio, ensuring consistent, high-quality training, learning experiences, and ongoing engagement for all customers. (To include, but not limited to, webinars, workshops, certifications, and self-paced learning modules.) May be asked to assist with content development for other modalities as needed.
• Work within the Education and Training Team to deliver all clinical configuration and training elements in each assigned customer’s ‘go-live’ or re-training plan. Typical requirements are:
  • Work with Customer Implementation Team colleagues to ensure appropriate clinical configuration and training expectations are established during the sales process.
  • Assist with documenting clinical configuration, training deliverables, and timelines in a detailed Scope of Work as needed.
  • Coordinate with Customer Implementation Team colleagues to create an Implementation Plan fulfilling all clinical configuration and training requirements for each ‘go-live’ or re-training course.
  • Fulfill all clinical configuration and training deliverables in each ‘go-live’ plan.
  • Document and escalate any clinical configuration or training issues to the Manager of Education and Training, as necessary.
  • Preclude subsequent escalations by recommending appropriate updates to Implementation Team Procedures, Product Installation instructions, or training materials.
• Serve as the primary point for internal Cadwell teams seeking clinical expertise and user insight.
• Contribute to software enhancements and product design by leveraging clinical expertise and translating customer feedback into actionable insights.
• Assist the Sales Team with product presentations and demonstrations, as well as assist with providing appropriate quotations for configurations to meet site-specific workflow needs.
• Assist the Sales Team by providing on-site clinical expertise, workflow guidance, and end-user support during product evaluations at prospective enterprise customer sites.
• Provide post-implementation support and troubleshooting to assigned customers as needed.
• Oversee the development and delivery of educational content, providing training and support for internal Cadwell team members as needed.
• Assist the Manager of Education and Training to define, measure, and monitor Key Performance Indicators (KPI).