Investor Relations Analyst

Responsibilities

• Serve as a primary contact for a high volume of retail investors, addressing account questions, resolving issues, and delivering a consistently high standard of service
• Develop and apply strong working knowledge of Fundrise's products, investment structures, and strategies to accurately and confidently support investors
• Evaluate our current AI tools and responses to identify gaps, improve the customer experience, and drive team efficiency
• Work with the Fundrise team to develop systematic methods for scaling our business and further supporting our growing investor base

Minimum Qualifications

• 1+ year of prior customer service experience, ideally in a high-volume environment
• An understanding of the impact of positive, proactive customer service on brand loyalty and customer retention
• Strong written and verbal communication skills, with an ability to explain complex topics clearly
• Comfort working independently while staying closely coordinated with a team
• High attention to detail and ability to manage multiple priorities
• Desire to learn about Fundrise products and investment strategies

Preferred Qualifications

• Bachelor’s degree in Finance, Business or related field
• Prior customer service experience in real estate or financial services

Benefits at Fundrise

• Remote-first work environment (must live in the United States)
• Competitive medical, dental, and vision insurance, with Fundrise contributing to both employee and dependent premiums
• Flexible Spending Accounts for medical expenses, dependent care, and parking
• 401(k) with 3% contributed by Fundrise, regardless of whether you are actively contributing yourself
• Fully covered life insurance and short-term disability
• Significant equity via our employee stock grant program
• Gympass benefit including mental health resources
• Flexible PTO
• Employee Assistance Program
• Paid parental leave