[INTERNAL CANDIDATES ONLY] Director, Sales

About StarRez

StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner.

The Role

As the Director, Sales, you will lead StarRez's North American Community Relations organization, driving long-term customer success, revenue growth, and strategic customer relationships across our existing customer base. You will lead a team of Sales Managers responsible for account management, customer engagement, and expansion opportunities while ensuring customers maximize the value of their partnership with StarRez.

In addition to leading the North America Community Relations organization, this role serves as the strategic partner to Community Relations leadership across EMEA and APAC. While this position does not have direct management responsibility for those regional teams, it is accountable for driving global alignment across business processes, operational excellence, product and solution development, and revenue growth programs. The Director partners closely with regional leaders to share insights, standardize successful practices where appropriate, and deliver a consistent, world-class customer experience globally.

In this role, you will establish the strategic direction for the Community Relations team, partnering closely with Sales, Professional Services, Product, Support, Marketing, and Executive Leadership to deliver an exceptional customer experience that drives retention, customer advocacy, and sustainable revenue growth. You are a collaborative, customer-focused leader who develops high-performing teams, builds trusted executive relationships, and leverages customer insights to influence business decisions.

Role Specifics

• Work Location: Remote
• Travel: Up to 40% (The percentage of travel is an estimation. It could vary based on business need.)
• Compensation Structure: In addition to the base salary listed below, this role is eligible for a commission plan.
• Reporting Structure: This role reports to the VP, Sales.

What You Will Own

• Lead the North American Community Relations team to drive long-term customer success and revenue growth.
• Partner with global Community Relations leaders to drive alignment across processes, operations, and product development.
• Establish strategic direction for the team, collaborating with Sales, Professional Services, Product, Support, Marketing, and Executive Leadership.
• Develop high-performing teams and build trusted executive relationships to influence business decisions.