Internal Audit Field Officer (Part-Time Contractor)

About this role

The Internal Audit Coordinator (IAC) is a member of the Recipient Safeguarding and Advocacy team. Their role is to ensure eligible recipients are safeguarded, their rights are protected, their choices are respected, and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.

The IAC will be responsible for conducting recipient surveys and associated processes to identify and mitigate risks, investigate cases of potential fraud or recipient harm, and provide recommendations to resolve cases. Part of the IAC responsibility includes supporting the Community Engagement Manager in field risk assessment, recipient protection, and community mobilization and engagement.

This role will require sharp judgment on operational issues and challenges, a strong work ethic, strong communication skills, and a strong commitment to GiveDirectly's values, mission and model.

The Recipient Safeguarding and Advocacy team is strictly firewalled from GiveDirectly’s operations team. By joining as an IAC, you must agree to do your work with a high degree of confidentiality and anonymity.

Job Details

• Reports to: Internal Audit Associate
• Level: Coordinator
• Travel Requirement: Must be able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits less than 5%.

What You’ll Do

Field surveys (40%)

• Conduct field surveys with recipients via call center technology to understand if beneficiaries are experiencing any difficulties related to GiveDirectly’s cash transfer program (collecting funds, family conflicts, thefts, scammers, etc.)
• Utilize Aidkit, Salesforce, and other internal software to track incidents, leaving internal notes for management and operations team to review
• Report any discovered cases and follow up with briefs to the IAA regularly
• Collaborate with the IAA to review and successfully draft the recipient Internal Audit follow up survey
• Analyze the functionality of the surveys with recommendations to curtail to fit each program individually
• Track monthly survey responses from applicants by utilizing the internal software
• Identify adverse event trends resulting from recipient survey responses

Reports and documentation (30%)

• Collect all possible complaints and provide responses within a reasonable time frame
• Escalate information as appropriate