Interface Analyst/Engineer (Application Engineer, Sr.)

Accountabilities

• • Analyze clinical and operational workflows with customers, database administrators, IT support teams, management, and healthcare vendors to develop detailed system-to-system interface and data conversion specifications.
  • Assess hardware and software requirements needed to implement interfaces and support data conversion into the Epic environment.
  • Meet regularly with customers to review requirements, clarify specifications, prioritize interface initiatives, and communicate implementation plans.
  • Develop and deliver training for customers, hospital staff, designated trainers, operations teams, and help desk personnel on new or modified systems and application functionality.
  • Maintain an interface design guide and train interface developers on standards for maintainability, accuracy, security, performance, and supportability.
  • Perform code and interface reviews to ensure solutions comply with established technical and design standards.
  • Translate interface specifications into working data flows and develop complex mappings and filtering logic using Epic Bridges and the Rhapsody Interface Engine.
  • Design and execute interface validation plans, coordinate testing activities, and oversee validation efforts involving technical resources and interface analysts.
  • Monitor system activity across UNIX and Windows environments and troubleshoot interface performance and operational issues.
  • Work with Epic data structures, including CACHE-based structures, and develop file off-load and reporting routines using supported tools.
  • Coordinate TCP/IP communication configurations for system-to-system interface connectivity.
  • Develop and maintain detailed technical, operational, interface, and system documentation.
  • Partner closely with database and system administrators to implement, maintain, troubleshoot, and optimize supported systems.
  • Lead the design and implementation of interfaces between Epic, state and federal systems, and ancillary healthcare applications through detailed project plans, dependencies, milestones, and critical-path activities.
  • Track project tasks and deliverables across internal teams, vendors, and customers, proactively identifying risks and escalating missed or at-risk milestones to management.
  • Coordinate project meetings, prepare progress materials, document outcomes, and provide regular status reports to leadership.
  • Own and coordinate tickets associated with interface projects and ensure timely resolution of assigned technical issues.
  • Diagnose application and interface problems and develop corrective action plans involving procedures, data corrections, scripts, interface engine modifications, upgrades, and application fixes.
  • Coordinate production and test-environment installations, data conversions, application upgrades, and validation activities.
  • Provide primary technical support for interface-related issues, including ADT, order entry, results reporting, billing, and other critical healthcare workflows.
  • Use Bridges and Rhapsody to troubleshoot complex issues and interpret C++ and JavaScript code when required.
  • Participate in a rotating on-call schedule supporting system-to-system interfaces and critical electronic medical record integrations 24/7.
  • Provide technical guidance on clinical applications to IT and clinical teams and perform other duties as assigned.

  Requirements

  • Bachelor’s degree in computer science, a related field, or a clinical discipline plus eight years of relevant experience; alternatively, an Associate’s degree plus nine years of relevant experience, ten years of relevant experience without a degree, or an equivalent combination of education and experience.
  • At least two years of paid experience working as an Application Engineer.
  • Experience with Epic data structures and Epic Clarity applications.
  • Intermediate to expert-level programming experience with JavaScript and SQL.
  • Experience with the Orion Rhapsody Interface Engine or an equivalent healthcare interface engine.
  • Experience working with UNIX systems, particularly Rhapsody server file organization and related technical environments.
  • Experience with terminal emulation, file transfer technologies, data conversion, and system integration processes.
  • Experience with Cognos Framework Manager, Query Studio, and Report Studio.
  • Demonstrated ability to develop healthcare interfaces using the HL7 standard and work with TCP/IP communication protocols.
  • Knowledge of distributed healthcare applications such as HIS, LIS, RIS, pharmacy, registration, scheduling, patient accounts, and related clinical or administrative systems.
  • Strong experience analyzing, designing, testing, validating, and supporting healthcare information systems.
  • Working knowledge of hospital and clinic operations and patient-care workflows.
  • Ability to independently investigate complex technical problems, identify root causes, and drive issues through resolution while maintaining a strong customer focus.
  • Strong quality assurance and testing skills, including the ability to assess new software applications, features, and beta releases.
  • Ability to manage multiple complex projects and technical tasks while consistently meeting deadlines.
  • Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical users.
  • Proficiency with Microsoft Office and standard PC-based business applications.
  • Preferred experience with healthcare HL7 interface training or certification.
  • Preferred experience with databases such as Oracle, Microsoft SQL, Microsoft Access, Unify, or comparable technologies.
  • Preferred knowledge of Epic Bridges, EpicCare Ambulatory, Epic Scheduling, Epic Billing, and Epic Registration.
  • Preferred experience with interface technologies such as HL7, OpenLink, Cloverleaf, eGate, or similar platforms.
  • Epic Bridges certification is preferred.
  • Experience with additional programming languages, such as Visual Basic, is a plus.
  • Ability to work fully remotely Monday through Friday from 8:00 a.m. to 5:00 p.m. and participate in a rotating on-call schedule.

  Benefits

  • 100% employer-paid healthcare coverage for full-time employees and 88% coverage for dependents.
  • $50,000 in employer-provided term life insurance at no cost to the employee.
  • Choice of two above-market pension plans.
  • Up to 200 hours of vacation per year, depending on length of service.
  • Up to 96 hours of sick leave per year.
  • 9 paid holidays annually.
  • Substantial TriMet and C-TRAN transportation discounts.
  • Employee Assistance Program.
  • Childcare service discounts.
  • Tuition reimbursement.
  • Employee discounts with local and national businesses.
  • Fully remote work arrangement.
  • Opportunity to contribute to healthcare technology that supports clinical care, patient services, research, and healthcare education.
  • Access to a diverse, inclusive environment with opportunities for professional learning and career development.