Integrations Specialist

Responsibilities

• Manage the end-to-end integration lifecycle for new and existing clients.
• Coordinate integrations involving APIs, webhooks, host-to-host connections, SFTP, VPNs, IP configurations, and secure file transfers.
• Own the testing of integrations, including interface behaviour, connectivity, and the contents of interface files.
• Work with technical teams to define, document, and successfully deliver interface requirements.
• Coordinate connectivity setups and ensure stable and secure communication between internal and external systems.
• Support clients with technical questions regarding interfaces, configurations, connectivity, and integration requirements.
• Manage payment certification activities in cooperation with clients, card schemes, third-party providers, project managers, and internal teams.
• Execute and support online transaction and clearing test cases based on card-scheme or third-party certification plans.
• Prepare, review, and submit certification documentation and scheme-required forms.
• Create, monitor, and manage integration-related JIRA tickets, including incidents, inquiries, service requests, and change requests.
• Ensure tickets are properly documented, prioritised, followed up, and resolved within the expected timelines.
• Act as an escalation point for complex or high-priority integration and certification issues.
• Support other members of the Certifications and Integrations team with technical and operational guidance.
• Assist with workload prioritisation and the distribution of integration and certification tasks.
• Monitor progress against departmental KPIs, delivery targets, project plans, and agreed schedules.
• Provide regular progress reports and escalation summaries to management.
• Maintain clear and professional communication with clients, card schemes, third-party providers, and internal stakeholders.
• Contribute to the continuous improvement of integration and certification processes, documentation, and delivery standards.