Integration Specialist

Accountabilities:

• • Own technical and integration-related customer queries end-to-end, from initial acknowledgement and investigation through resolution.
  • Understand customer requirements and translate them into clear technical requirements, investigation steps, and actionable next steps.
  • Troubleshoot integration and product issues, investigate root causes, and identify appropriate solutions or practical workarounds.
  • Collaborate closely with Engineering, Product, QA, and Customer Experience teams to resolve complex customer issues efficiently.
  • Create, manage, and track internal tickets while coordinating with relevant teams and following issues through to closure.
  • Test and validate fixes before communicating confirmed resolutions to customers.
  • Participate in customer calls and confidently address technical, integration, and product-related questions.
  • Evaluate customer requests where an existing solution is unavailable and collaborate with Product teams to determine appropriate options and next steps.
  • Clearly communicate solutions, workarounds, technical limitations, expected timelines, and product decisions to both technical and non-technical audiences.
  • Maintain accurate documentation covering integrations, technical issues, solutions, workarounds, and recurring customer requirements.
  • Continuously develop a strong understanding of the product, its integrations, and its underlying technical capabilities.
  • Identify recurring issues and opportunities for process or product improvements and proactively share insights with internal stakeholders.

  Requirements:

  • B.Tech, B.E., or equivalent qualification preferred, ideally in Computer Science, Information Technology, or a related technical discipline.
  • Previous software development experience or meaningful hands-on technical exposure is strongly preferred.
  • Good understanding of APIs, REST, JSON, webhooks, authentication, integrations, logs, debugging, and related web technologies.
  • Coding experience is beneficial, although the position is focused on technical integration and customer problem-solving rather than software development.
  • Experience in SaaS, technical support, integrations, implementation, or another customer-facing technical environment is a plus.
  • Strong analytical, troubleshooting, and problem-solving capabilities, with the ability to independently investigate technical issues.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to technical and non-technical audiences.
  • Strong ownership mindset and the ability to coordinate across multiple teams to drive issues through to resolution.
  • Comfortable engaging directly with customers and leading technical discussions with confidence and professionalism.
  • Curious, proactive, and willing to challenge assumptions while remaining receptive to feedback and alternative perspectives.
  • Ability to work effectively in a fast-paced, collaborative product environment.
  • Comfortable occasionally participating in customer calls across different time zones.
  • Ability to manage multiple issues and priorities while maintaining clear communication and strong attention to detail.

  Benefits:

  • Competitive salary based on experience and skill set.
  • Fully remote working opportunity with globally distributed teammates.
  • Flexible working hours and autonomy over your schedule.
  • Five-day work week supporting a healthy work-life balance.
  • Team retreats and offsite events for collaboration and connection.
  • Meal vouchers and employee benefits, including health insurance support.
  • Internal learning and development tracks to support career growth into other areas.
  • Company merchandise and additional employee perks.
  • Opportunity to work closely with Product, Engineering, QA, and Customer Experience teams.
  • Collaborative environment where employee ideas and contributions are encouraged.