Integration Analyst (Bilingual Spanish/English)

What will I be doing?

Key Responsibilities:

• Provide integration support to English and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions.
• Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should.
• Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added.
• Create/update both internal and external documentation around our products; these articles serve as a knowledge library for users.
• Serve as a point of contact for NMI colleagues who have technical integration queries.
• Contribute to projects where required.

Do I have what it takes?

Essential Skills & Experience:

• Customer centric approach with excellent customer service skills.